customer care associate conduent
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Customer care associate conduent

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Dental Insurance. Vision Insurance. Life Insurance. Paid Time Off. Stock Options. Thanks Conduent for all the experience I have learn through the year with conduents. Pros Love talking with the customers was great experience. Cons Short breaks bad elevator your break will be over before u make it to the first level. Being apart of the first group to work for Conduent at the Houston, Tx site it has been a great learning and growing experience for me.

When I first started I did not know anything about health insurance, but I constantly learn everyday new things and it was strictly work no activities at first because we were just getting off the ground which is fine. Now that I have been with the company for almost a year, from the time that it switched from Xerox to Conduet I've enjoyed it. Managers are great, helpful, strong leaders.

The environment is enjoyable. Work days are bus but it is such a great feeling helping members, the company come up with new ideas for the site and helping one an other. Amazing Experinece. They will over work and disrespect you. Doctors notes are not acceptable for days missed.

They will fire you for failed surveys , even if you received a perfect score as an agent. The overall company has to receive an 8 to be considered a passing survey. There no clear organization. Management is just down right disrespectful and rude to agents. Worse job I ever had!!!!

Pros Sales check. Cons Scheduling, pay rate, management. Adecco was not a very good company to work. The culture there was very lewd and did provide any manners to employees that needed help for their daily tasks.

It was like a boy being thrown in the wolves to task you with a job that they want you to get done in a hurry. They have poor management skills and did provide enough training for a little paid per hour. They will excite you and give you something to look forward to only to end up in the floor of the call center not knowing what to do.

They did offer health care benefits and dental and vision but unfortunately it felt like I was being hazed every minute that was available there to work. Pros great hours. Cons everything. With all that I do there I feel I'm not paid enough. I do since I started they have trained us to do more than the original job description, compare their pay to somewhere similar and other places pay you at least 2 to 3 dollars more. I mean come on if half of the employees are stressed out about paying bills and needing a side job then something is wrong.

The so called team leads don't like to help then get mad when the caller is on hold. The bathroom is nasty rather use a portable potty, one break room with 6 tables, 2 microwaves, and one fridge. If you just need money in your pockets and not for anything important this is for you. Pros None. Cons Breaks, pay, scheduling. This is a particularly stressful job. The pay is terrible and the campaigns can be cut any time.

It is a dangerous area to work. There have been robberies and murders in that area. I ride the bus and walk to the bus stop nightly. Flat out refuse. There is a lot of favoritism at this job. Most jobs do have favoritism, but this is blatant, don't care who sees favoritism.

I am actively looking for new work. You are required 30 min lunch. Never an hour. They will buy food for you every now and again. Pros jovial, light hearted work place. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintaining a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

Weekend's OFF! Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Must have a High School Diploma, orequivalent. Must be able to successfully pass a criminal background check.

Join a rapidly growing organization that can support your career goals Apply Today! More Information on Conduent.

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All Jobs. Customer Care Associate - Call Center. Apply now. Tel Optional. Location Optional. Current Company Optional. Current Job Title Optional. If you would like to be contacted about new positions at conduent, please check here. Email Frequency Daily Weekly Monthly. Sign Up. If you click to sign-in above, you will be added to the conduent talent network. Your information will not be shared or sold.

You may also. All Jobs. Customer Experience Associate I. Apply now. The duties and responsibilities of a Customer Experience Associate include: Responding to Customer Inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Responding to customer inquiries by using professional, effective verbal communication skills; including the ability to convey complex information in clear and concise terms to ensure customer understanding.

Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information. Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Processing required transactions via web-based applications. Submitting research requests in a concise yet accurate manner, requiring effective and accurate written communication skills.

Maintaining a thorough knowledge of the company and client programs, policies, and technology. Must be at least 18 years of age or older Must have a high school diploma or general education degree GED Must have at least twelve months experience in providing customer service either via phone or in person Must be dependable with predictable attendance Enjoy a Fast-Paced environment Bi-lingual preferred.

Tel Optional. Location Optional. Current Company Optional. Current Job Title Optional.