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I am outraged and filling a complaint against Humana with the BBB and any other government agency I can find who will listen. Taking advantage of the elderly people with hearing loss, many of which are suffering from dementia as the two problems are linked is an outrage. My mother lost her hearing aids and we were excited about getting them through her insurance, Humana, only to find this was a total lie and there are no hearing aids.
It changed its name to CenterWell, but they still are the same crappy service. They want to charge me I am in the coverage gap and the photo shows that I should only pay I have only paid Even though the plan documentation agrees with my reasoning. Each employee tells you something different each time you talk with them on the phone. Do Not Use this service. I can't believe I read other reviews and someone else had the same experience and labeled the customer reps as incompetence!
Only I can go one step further and label their customer reps' supervisors as incompetence. None of them were willing to help my health problem.
All they wanted to do is cite why they could not help! None of them knew what a Steroid was and how and why it's used! The customer reps even contacted the pharmacy department and all denied me coverage on fulfilling a needed prescription to treat a flare up on arthritis pain!
They even denied me a special approval after consulting with my doctor! What does that say about Humana's customer service department and the company's position in satisfying a customer's health needs?
If you have a problem with your policy, or pharmaceuticals you will you will spend an hour or more going through automated systems to get a person who can't you and you need to be transferred. You will then wait again. Humana is one of the largest and best-known health insurance companies in the United States.
It offers health care services for individuals, business owners and military personnel. There are group plans available for employers. Well-known company: Humana has been in business for a long time and is one of the best-known health insurance companies in the United States. Supplemental and low-cost options available: Humana offers supplemental insurance for seniors and low-cost insurance for people on fixed incomes. HMOs and PPOs are cheaper: Health savings accounts and other plans tend to have higher premiums or higher deductibles.
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Looking for short term health insurance? Shop plans on Health Network now. About Humana Health Insurance. Overall Satisfaction Rating 5 stars. Sort by: Recent Recent Oldest Most helpful. Filter by: Any Any. How do I know I can trust these reviews about Humana? Page 1 Reviews 0 - Original review: Dec. Helpful Be the first one to find this review helpful.
Not sure how to choose? Helpful 3 people found this review helpful. Original review: Nov. Helpful 5 people found this review helpful. Helpful 6 people found this review helpful. Helpful 11 people found this review helpful. Humana Cons: Humana does not offer individual health insurance plans, except for its Medicare, dental, and vision plans.
The company receives a lot of negative customer feedback. To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you. Humana offers a variety of individual and group health and wellness plans via numerous subsidiaries in several states and Puerto Rico.
This list of insurance products available from Humana is not exhaustive. Humana began as a nursing home company in It provides insurance for millions of people, with annual revenues in the tens of billions. Humana sells health insurance and related products in all 50 states, the District of Columbia, and Puerto Rico. You can purchase a Humana health insurance policy from local agents who represent Humana.
Humana does not make information about its specific discounts or reward programs readily available. There are numerous options for online help, and many points of contact within the company depending on your needs and the type of customer that you are. The provider, not the member, typically files health, dental, and vision claims. Humana does not report an average claims response time.
Humana has extensive customer service availability. Claims are paid according to the benefits spelled out in your specific plan. After the provider submits the claim, Humana will pay according to your plan. If you paid for services from your provider, you must ask Humana to reimburse you. Make sure the bill shows the patient's name and Humana member ID number. Humana offers a wide variety of user-friendly options for its members.
Most day-to-day service can be accomplished online or via the app. Humana creates a very user-friendly experience for its customers. Humana offers a wide range of group health insurance products, and offers Medicare plans, dental insurance, and vision insurance for individuals. The company also offers HSA options where you can save money pre-tax to pay for your insurance deductible and other health-related expenses.
Humana also offers numerous member resources and benefits, including a useful member website and several mobile apps. Humana offers numerous health insurance and related products and for its members.
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