Exclusive Premium functionality. Find contact details for more competitors condueng Conduent. Information Technology And Services. To use individual functions e. Business Services Research revenue of GfK worldwide
There have been some bumps in the road but ultimately Epicor listens and responds. We have tried to take advantage and apply all of the P21 features that we can and see great return on that effort.
The application is loaded with features and benefits, particularly on the distribution side of the software. You can search the market and find excellent distribution software and also search the market and find excellent manufacturing software, but try to find one that is excellent in both. P21 is the leader in this area and they are continuing to enhance both "sides" of the application. We also like the Windows environment which makes it very easy for new users to learn the navigation.
Epicor has a lot of third party partners and providers that can bring volumes of additional resources and functionalities to the table. The SQL database is open which provides a ton of value when it comes to additional functionalities. I also love the ability to modify the baseline software appearance with Dynachange, and basic functional logic using Business Rules, and many other similar features.
P21 was built on an older database structure and has become limited in modifications such as lengthening the Item ID, or improving speed, and other core database structure. This can be limiting, however the solution most of these has been introduced with the Web enabled P21 application.
Otherwise we have had a great experience. Hi Rod, Thank you for your feedback on Prophet We are glad you find it easy to use and rich in functionality and connectivity. We also appreciate your views on the partnership. Your feedback really is invaluable. Please reach out to us at customerreferences epicor. Sincerely The Epicor Social Team. Determining profitability at a line item level or at a customer level in our legacy software was almost impossible and very tedious so we used to make a lot of decisions at a high level versus being able to really determine where our issues were.
We not have instant visibility and can make decisions daily vs waiting until month end and using volumes of spreadsheets to perform analysis. We have been able to grow our revenue without an increase in operational staffing. Grove has used P21 for 12 years now and are very happy. We love the fact that we can see rebated costs in the software at order entry and determine exactly what we are making on an order.
Everything is part of one package so you are not worrying about add on packages that integrate with P21 as it is all a P21 product. If there is an issue, there is only one vendor to deal with. Our inventory accuracy is extremely high and we can always tell where an order is in process simply by drilling down within the system. Great product. If there was anything I didn't like I would say that there are some bells and whistles in other parts of the system that have not made its way to the accounting piece.
For example, you cannot enter notes in accounts payable like you can in other parts of the software so you have to develop a work around. However, we have always figured out a solution to what we need. Rebates, rebates, rebates. Prophet 21 was the only product that was tried and true with rebate functionality. All of the other products either did not have the capability and wanted us to help develop it or were in the basic beginning stages of developing the product. We also like that we could get everything we needed with one software vendor vs using several.
As mentioned above, our legacy software was outdated and unable to provide the visibility to information that we needed to grow the business. A difficult journey for a layman. Ease of access to different programs from multiple points. Ease of adding things like contract pricing and customer item numbers. Lack of basic reports that make sense to me. High cost of special reports and basic changes. Basic things like letting you move out of a field without entering anything and it is a required field.
Industry: Consumer Goods. Time used: Less than 6 months. The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn't use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update.
So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software. I am not part of the financial portion so I only gave it one star because it wouldn't let me erase and make it no stars. See Advise to Others for more details.
Scale-ability and the capability to mold to a lot of different companies business models. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from the Vendor them-self along with even more third party add-on's that makes this a wonderful software if you have the money and skilled personnel to support it.
Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.
This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release.
Sincerely, The Epicor Social Team. Great ERP system for mid size company. Integration with credit card processing and sales tax software. Flexibility to integrate with E-commerce environment.
Hi Terry, thank you for your feedback on Epicor Prophet We're glad to hear credit card processing and the integration with sales tax software is working well for you.
We note your comments on e-commerce integration. Your feedback is invaluable. Please email us at customerreferences epicor.
Great software that can be tailored to suit your needs. Ease of use, adaptability when needing to add a specific feature or field. When it's first opened you can use the tab key to jump from different fields like any other GUI. However, after some use for reasons unknown, eventually the "tab track" will slip off the rails and suddenly hitting the "Tab" key just makes it cycle through the top row of fields instead of the entire interface. Great concept, not user friendly. The base Eclipse program is very expensive, but is not user friendly.
If Eclipse itself operated like JM, then I would give it 5 stars. Only the job management adder is worth using. It is VERY user friendly when it doesn't act glitchy. The base system is overly robust and requires extensive training for the average new employee. It is very expensive for a mid size distributor to commit to using. A robust program with many different options. There is so many thing you can do with this program as it relates to your business.
Specifically with each customer, their orders, etc along with inventory. As mentioned above with so many options, the complexity and different ways to locate the same thing can be overwhelming and take time for those new to the program. Company size: 1 employee. Industry: Information Technology and Services. Used for our ERP and financial costing and reporting. Very pricey and have to buy every module to get anything to work. Perfect for the Distribution Industry.
We have been pleased with our choice of software and think Prophet21 is a good partner. Production order scheduling is missing at the current time but on the roadmap. Ability to access the data for reporting, the community of fellow distributors on the product, price, and ease of implementing.
Hi Greg, Thank you for your feedback about Epicor Prophet We're glad to hear the solution is working well for your business. Pricing and ordering guidelines are accurate and easily set up. Processing speed is good. Reports are easy to create. Ease of use and almost no down time. Newer versions seem to jump around e. Hi Michael, Thank you for your feedback about Epicor Prophet We are happy that it has been easy to use and set-up.
However we would like to hear more about your issues with the newer versions. Please email us at socialmedia epicor. We look forward to resolving it quickly. Solid ERP, not great with customizing features. Is a solid system, can't remember the last time we had a problem in the last 3 years. Hi Miguel, Thank you for your feedback about Epicor Prophet Due to customizable features, was able to eliminate keystrokes and mouse clicks.
Great customizable features; custom columns, the ability to add tabs and add fields almost anywhere on any screen is a great feature. The master 'search' full-text search feature a plus.
New windows take too long to load. Other than that, once a window is open, navigation is rather pain-free. To be 3 months into this system I feel the transition went well and Epicor is so so so so much better than our previous system. There is nothing I feel like I need that I don't have.
For a large system Epicor Supply Chain is fairly simple. It makes it simple to find what you are looking for. Most of the separate quarries you would want to see are a click away. Most anywhere you have a part number entered, you can click into open demand, inventory history, or available suppliers.
We implemented about 3 months ago and setting up to manage our inventory properly took some work. We had done a lot of set up before going live but had a few bumps, nothing that caused serious problems though. Industry: Business Supplies and Equipment. Distribution Software. Epicor for Distribution.
Learn More. Review Highlights Overall Rating 3. Ratings Breakdown 5. Secondary Ratings Ease-of-use 3. Customer Support 3. Value for money 3. Functionality 4. Pros and Cons icon "The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful. Write a review. Filter 77 reviews Apply Filters: X Industry.
Company Size. Time Used. User Rating. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking. Industry: Wholesale. Review Source: Capterra This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Prophet 21 Review We have experienced a exceptional partnership with Epicor. Pros The application is loaded with features and benefits, particularly on the distribution side of the software. Cons P21 was built on an older database structure and has become limited in modifications such as lengthening the Item ID, or improving speed, and other core database structure.
Response from Epicor Software. Review Source This review was submitted organically. No incentive was offered. Long-Time Happy Customer Determining profitability at a line item level or at a customer level in our legacy software was almost impossible and very tedious so we used to make a lot of decisions at a high level versus being able to really determine where our issues were.
Pros Grove has used P21 for 12 years now and are very happy. Cons If there was anything I didn't like I would say that there are some bells and whistles in other parts of the system that have not made its way to the accounting piece. Reasons for choosing Epicor for Distribution Rebates, rebates, rebates. Reasons for switching to Epicor for Distribution As mentioned above, our legacy software was outdated and unable to provide the visibility to information that we needed to grow the business.
Industry: Warehousing. A difficult journey for a layman increased productivity from order entry and production kitting processes Pros Ease of access to different programs from multiple points. Ease of adding things like contract pricing and customer item numbers Cons Lack of basic reports that make sense to me. Filled with features but slow The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn't use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update.
Pros Scale-ability and the capability to mold to a lot of different companies business models. Cons Scale-ability and the capability to mold to a lot of different companies business models.
Easy to use We are using Epicor Eclipse Eterm to handle our accounting functions, financial reporting functions, sales, purchases, inventory control and whatever else I may have forgotten. Pros I like how easy it is to actually use after set up. Cons There are a few things I don't like about this software. Response from Epicor Eclipse. Review Source This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Great ERP system for mid size company Pros Integration with credit card processing and sales tax software.
With cloud and on-premises deployment options available, distributors can start with the on-premises version and easily migrate to the cloud as their needs change. Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations.
Today, over 20, customers in countries around the world rely on their expertise and solutions to improve performance and profitability. Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.
Our employees have used P21 in the past desktop version and loved it. IF we can get through the setup then it might be good. But i have my doubts! It has been a nightmare trying to get set up. It took me 3 weeks to finally get a crystal check form i could modify.
I probably took a week before a tech emailed that i had to have crystal reports loaded on my computer. I have worked with software over 30 years, even worked for a software company for 12 years, doing support, training, design programs, and QC and i have never had this much trouble.
Do NOT buy cloud version - too many bugs. The audit trail functionality allows users to see updates made over time to help track where an issue occurred However, some seemingly important fields do not get tracked in the audit trail like carrier changes within an order. Slowness and Bugs. The product is built on powerbuilder which is single-threaded and modern processors with high core counts will not help if the individual core speed is not extremely high.
Every time they release a new version, we find multiple bugs which can take months for them to fix. We wonder if they actually test the software before releasing the latest version. We Implemented this software back in December of Since then it has been a complete nightmare. Every technical issue you have needs to be submitted through a ticket system. While the responses are decent, the solutions involves a link to an article.
So time consuming and not very helpful. Worse is their customer service. What about servicing your customers?! Unless you have someone technical on staff, avoid this software at all costs.
I do like that we can enter our orders and it can help us purchase it well. The focus on technology improvement; rich distribution knowledge - they know how to talk distribution. They are absolutely disgusting in getting every penny they can get!
They are such an awful company! I appreciate their support staff that quickly respond to questions I have regarding the complex system. SO expensive. The system is so complex that you have to have support from Epicor to be able to walk you through day-to-day situations that arise. If you make a mistake in the system, expect yourself to have to work on that mistake for 30 minutes because of all of the steps that you have to go through. P21 allows you to invest in software that is ever changing and growing to meet the needs of their customers, they are continually learning and getting feedback from their customers on how to make the software more user friendly for people in all businesses which i think is great.
I am very happy with some newly integrated tools within the Production order control portal i think it adds a lot of functionality that is beneficial to the user.
Prophet 21 is a fully-functional ERP that covers all aspects of my business. Prophet 21 offers an entire suite of accounts payable, accounts receivable, inventory management, and transaction management programs.
It is easy to implement and easy to use. I really like the interface. Additionally, most screens can be customized including adding required fields to fit the workflow of many businesses. Implementation can be expensive. Prophet 21 is a full-featured, fully scaleable ERP system for medium to large business.
Or for smaller enterprises on a growth track. Because it follows many common Windows paradigms, users can find their way around and will be productive in a shorter amount of time. Prophet 21 is highly adaptable to many types of distribution businesses and brings many features to all aspects of vertical markets that are helpful but not necessarily standard.
It can be complex and a little convoluted in structure to accommodate so many options. Specific solutions are sometimes difficult to implement if not part of the package. Prophet 21 helps us to provide better customer service with real-time and accurate information. It also helps our users to easily find the answers with a few simple clicks instead of weeding through paperwork like we did previously.
Prophet21 is a distributor centric software that allows us to serve our customers and keep up with changing technology. It is user friendly and allows for easy interface modifications as needed. It also has some nice out-of-the-box features that help us automate our business without having major system modifications. Prophet21 can be very rigid and unforgiving when little mistakes are made. A wrong click can cause a headache. Still does not outweigh the good.
Additional benefits of the plan may include:. Prospective customers should contact Epicor for details. Both Technical Support network, printer, and infrastructure troubleshooting and Technical Consulting network design, server and software installation, performance review and troubleshooting are additional costs for on-premise customers.
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WebRun Prophet 21 from virtually any browser, on any device, anywhere in the world. Customize fields, personalize views, and enact your own business logic. Integrate with . WebCompare Epicor Prophet 21 with s of alternatives. Discover Epicor Prophet 21 reviews, pricing, features and alternatives. Build your shortlist and share with your team. WebAbout Epicor Prophet Prophet 21 is purpose-built to drive growth, modernize workflows, and build deep customer connections. One-size-fits-all software can be a .