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Sometimes, Availity receives requests to register more than one organization, which may be under the same corporate structure. For example, two urgent care clinic locations may be under the same corporate structure as a hospital.

In this situation, you can register a single organization or separate organizations, depending on how you run your office. Important: You do not need to create an additional user account to register another organization with Availity. Simply log in to Availity Portal and register another organization from the Manage My Organization page.

I have registered my organization on Availity Portal. How do I check the registration status of my organization? You can check the status of your organization on the Manage My Organization page. Organization status can be in either Active, Pending, or Rejected. Why does Availity require 2-step authentication? Regulated industries such as health care and banking are increasingly using 2-step authentication for data privacy and security.

Does everyone at my office have to do 2-step authentication? Every Availity Portal user is required to enroll in 2-step authentication. How does 2-step authentication work? The method you choose delivers a code for select situations such as logging in to the Availity Portal from a new device. What if I cannot get my code to complete the 2-step authentication enrollment or I lose access to my 2-step authentication method? You can enroll in more than one method of delivery for your code.

I have entered my code incorrectly too many times, how do I log in to Availity Portal? If you enter the code incorrectly too many times, you will be temporarily locked out of your user account. You will be directed to the Availity login page where you can reset your password. Once your user account is reset, you can log back in to Availity Portal, and then enter the code to authenticate your user account. What are backup codes and how should I use my backup codes?

A backup code serves as an alternate or backup method to authenticate your Availity user account to login to Availity Portal. Availity recommends that you only use a backup code when you have misplaced the original device you selected when you enrolled in 2-step authentication for the first time.

Refer to Understanding Backup Codes in 2-Step Authentication for more information about using and managing backup codes. Identity verification - Verify my identity When registering an organization with Availity, do all users need to go through identity verification?

Availity only requires the primary administrator, the person who registers the organization, to verify his or her identity. How do I verify my identity? You have the following options to verify your identity: 1. Enter your personal information online in Availity Portal, or 2.

Go in person to your notary public and have them notarize Availity's registration form, which you will mail back to Availity. How do I check the status of my identity verification? Check the status of your identity on the Manage My Organization page. The organization that you registered has a Notes section, which displays the current status and any information you'll need to provide to complete your registration. Account Administration - Manage my account: New and existing users I want to be added as a user to an existing Availity Portal organization.

How do I do this? The administrator for the existing Availity Portal organization can add new and existing users to the organization. How do I locate my Availity administrator? The administrator and administrator delegates for your Availity organization s control which Availity Portal features you can access.

Contact your administrator or an administrator delegate to request access to additional features or for help if you cannot log in to Availity Portal. Note: All Availity Portal users can view the names of administrators for their Availity organization s. In the Receive Files folder there can be several different responses from Availity and the Insurance Providers.

Here is an example so you can see what they look like:. For more information about the different file types, please contact Availity. TherapyMate Help Center. Sorry, we couldn't find any results for that query. Please try a new one! Try using different search terms or browse the categories. This document will show you how to create and submit electronic claims that can be uploaded to the Availity Clearinghouse.

Before you can create and submit a Clearinghouse Claim Files, you must make sure you have two fields set on your Clinician Practice Information settings. Click on your name in the upper righthand corner of the Dashboard and choose Settings from the drop down. If there are multiple clinicians in your Practice, be sure to make these settings on each of their Clinician Practice Information pages if you want to bill through the same clearinghouse.

Click on the Clearinghouse Claims tab as shown:. Please Note: Be careful not to delete claims on this page after you create them unless you have a reason to do so. Otherwise, just let them accumulate so you can maintain a history of your claims. Check the boxes on the lefthand side for the claim s that you wish to include in the Clearinghouse batch file as shown below:.

You will be return to the previous page where your claim files are located. In this example, we created a Clearinghouse Claim file for Roberta and Julie. To download the file, click on the floppy disk icon where the red arrow is located. If it is turned on this will prevent you from downloading and saving the claim file to your computer. Click on the underlined error to fix the problem. When you do this a new browser window opens. The numbers will increment each time you create another file.

Uploading the Batch File into Availity.

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