Microsoft nuance press release

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Beyond healthcare, Nuance provides AI expertise and customer engagement solutions across Interactive Voice Response IVR , virtual assistants, and digital and biometric solutions to companies around the world across all industries.

The path forward is clearly with Microsoft — who brings intelligent cloud-based services at scale and who shares our passion for the ways technology can make a difference. At the same time, this combination offers a critical opportunity to deliver meaningful and certain value to our shareholders who have driven and supported us on this journey. The transaction has been unanimously approved by the Boards of Directors of both Nuance and Microsoft. Microsoft expects the acquisition to be minimally dilutive less than 1 percent in fiscal year and to be accretive in fiscal year to non-GAAP earnings per share, based on the expected close timeframe.

Non-GAAP excludes expected impact of purchase accounting adjustments, as well as integration and transaction-related expenses. The acquisition will not impact the completion of its existing share repurchase authorization.

Eastern Time regarding this transaction. Its mission is to empower every person and every organization on the planet to achieve more. About Nuance Communications, Inc. A full-service partner trusted by 77 percent of U. Web links, telephone numbers and titles were correct at time of publication but may have changed. Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc.

All other trademarks referenced herein are the property of their respective owners. In connection with the transaction, Nuance Communications, Inc. Promptly after filing its definitive proxy statement with the SEC, the Company will mail the definitive proxy statement and a proxy card to each stockholder entitled to vote at the special meeting relating to the transaction. Information regarding the identity of the participants, and their direct or indirect interests in the transaction, by security holdings or otherwise, will be set forth in the proxy statement and other materials to be filed with SEC in connection with the transaction.

For agents, Dynamics Customer Service can help accelerate issue resolution, strengthen cross-team collaboration, and proactively surface information at the right time to quickly resolve customer issues rapidly. Figure 2 summarizes some exciting customer outcomes from Dynamics Customer Service. Microsoft and Nuance share a powerful vision to transform contact centers across industries. Together, we will provide AI-driven solutions to engage customers through a variety of voice and digital channels, while simultaneously delivering high levels of automation with innovative customer experiences and business outcomes.

Together we hope to provide the most complete and compelling AI-driven customer engagement and contact center portfolio, with secure tools that span no-code, low-code, and pro-code to accelerate transformation.

Together we have the Sales and Professional Services teams, channel resellers, and independent software vendor partnerships that magnify our ability to deliver for our customers around the world. Together we believe that the day has come where customer service can be something that consumers—and enterprises—love. AI is fundamental to the success of the contact center and can deliver self-service to customers securely on voice and digital channels, reduce fraud, coach live agents, and automate the post-call wrap-up.

Nearly every customer engagement will leverage automation, using industry-specific AI to enable intelligent engagement and personalized customer experiences. We envision a solution that is seamless and offers customers intuitive self-service experiences in every engagement channel.

Human agents are critically important, and the ideal contact center solution requires easy access to customer intelligence and insights, increasing agent productivity and job satisfaction. Agents must be able to become productive faster and work more efficiently, leveraging AI, actionable insights, intelligent case routing, and workflow automation across both legacy and modern services.

We envision a simple user interface that is easy to understand and navigate, includes AI-powered knowledge management tools and reduces resolution times for any issue. The cloud is a vital component for a successful contact center strategy as organizations need the ability to make holistic changes quickly, with limited to no downtime, and scale resources to respond to the unexpected.

This has resulted in a deeper commitment to cloud transformation. To address this need, Microsoft and Nuance will bring together our proven contact center solutions with scale, compute power, and security. We aim to seamlessly integrate our contact center solution with existing computing infrastructure and services.

We will offer flexible deployment models with the ability to build, purchase, and deploy applications however you need. You can also leverage our specialized teams to build solutions for you.

Our solution is comprehensive and should enable admins to easily monitor, control, and optimize specifications as needed. Since our solution comes with low-code development tools, your team can easily customize the solution to meet the needs of your organization.

This blend of proven technologies and industry expertise will empower everyone to deliver smarter, more efficient engagements with greater confidence and flexibility. We envision a contact center solution that provides secure customer engagements without compromising customer convenience. These capabilities will be infused with the expansive intelligence of the Microsoft Cloud which analyzes 24 trillion threat signals daily, across multiple threat vectors.

Together, Microsoft and Nuance will offer organizations unparalleled innovation and resources to help fight fraud and cybercrime. Both Microsoft and Nuance believe the collective experience of our teams and our extensive partner ecosystems will create a new vision for the contact center. This will bring new perspectives and greater innovation. Contact your account team for a demo to see what you can achieve.

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Microsoft already has voice recognition built into many of its products, but it has recently shut down some products featuring its voice assistant Cortana. Skip Navigation. Investing Club. Key Points. Nuance's technology will be used in Microsoft's health-care cloud products.

VIDEO Squawk on the Street. Microsoft and Nuance share a powerful vision to transform contact centers across industries. Together, we will provide AI-driven solutions to engage customers through a variety of voice and digital channels, while simultaneously delivering high levels of automation with innovative customer experiences and business outcomes.

Together we hope to provide the most complete and compelling AI-driven customer engagement and contact center portfolio, with secure tools that span no-code, low-code, and pro-code to accelerate transformation. Together we have the Sales and Professional Services teams, channel resellers, and independent software vendor partnerships that magnify our ability to deliver for our customers around the world. Together we believe that the day has come where customer service can be something that consumers—and enterprises—love.

AI is fundamental to the success of the contact center and can deliver self-service to customers securely on voice and digital channels, reduce fraud, coach live agents, and automate the post-call wrap-up.

Nearly every customer engagement will leverage automation, using industry-specific AI to enable intelligent engagement and personalized customer experiences. We envision a solution that is seamless and offers customers intuitive self-service experiences in every engagement channel. Human agents are critically important, and the ideal contact center solution requires easy access to customer intelligence and insights, increasing agent productivity and job satisfaction.

Agents must be able to become productive faster and work more efficiently, leveraging AI, actionable insights, intelligent case routing, and workflow automation across both legacy and modern services. We envision a simple user interface that is easy to understand and navigate, includes AI-powered knowledge management tools and reduces resolution times for any issue. The cloud is a vital component for a successful contact center strategy as organizations need the ability to make holistic changes quickly, with limited to no downtime, and scale resources to respond to the unexpected.

This has resulted in a deeper commitment to cloud transformation. To address this need, Microsoft and Nuance will bring together our proven contact center solutions with scale, compute power, and security.

We aim to seamlessly integrate our contact center solution with existing computing infrastructure and services. We will offer flexible deployment models with the ability to build, purchase, and deploy applications however you need.

You can also leverage our specialized teams to build solutions for you. Our solution is comprehensive and should enable admins to easily monitor, control, and optimize specifications as needed. Since our solution comes with low-code development tools, your team can easily customize the solution to meet the needs of your organization.

This blend of proven technologies and industry expertise will empower everyone to deliver smarter, more efficient engagements with greater confidence and flexibility. We envision a contact center solution that provides secure customer engagements without compromising customer convenience. These capabilities will be infused with the expansive intelligence of the Microsoft Cloud which analyzes 24 trillion threat signals daily, across multiple threat vectors.

Together, Microsoft and Nuance will offer organizations unparalleled innovation and resources to help fight fraud and cybercrime. Both Microsoft and Nuance believe the collective experience of our teams and our extensive partner ecosystems will create a new vision for the contact center.

This will bring new perspectives and greater innovation. Contact your account team for a demo to see what you can achieve.

Be sure to check out our page to learn how you can start building the contact center of the future today. Data security and resiliency are now being enhanced by the distribution of digital operations and Read more.