conduent tier 2 support
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Exclusive Premium functionality. Find contact details for more competitors condueng Conduent. Information Technology And Services. To use individual functions e. Business Services Research revenue of GfK worldwide

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Conduent tier 2 support

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If you do well you will be given the opportunity to move on to working with the computers. It's a pleasant walk and can be made shorter by figuring out shortcuts. There is a ton of room for advancement. I was only there 7 months, but was "promoted" multiple times. And by that I mean I was given the role of mentor for the new hires on the floor, trained to assist the new employees with their first calls and moved on to work on the computers.

From there you can be promoted to a tier 2 employee and fill more of a supervisor role if a call if too difficult or the customer just isn't getting what they need from you, they are who you escalate to. And with each new skill, from phones to computers to tier 2 you will get pay raises. Everyone on the management team is supportive and willing to help in both a professional and personal manner.

I was experiencing some trouble at home and brought the issue to my direct supervisor and the floor manager, just so they were aware of any issues this might have with my employment. Don't Blame The Player. Blame the Game. Follow The Greed. Don't blame the player. Blame the game First the unit was called ACS.

They provided cost savings to firms like Apple. Just to make that point clear. Executives wanted to squeeze every dollar they could without appearing like they outsourced everything overseas so they created relationships with Business Insourcing firms like ACS.

Apple, the iconic American product did not want to invest in an Apple employee to answer the phones for the products they created.

Because Apple feels it is better to be valued at billion, with an eye on approaching a trillion dollars then pay American technical and customer support employees a fair wage.

My client was Apple. ACS in turn, paid Min Wage or created elaborate wage schemes that would eventually turn my hourly salary into Min Wage for myself and the rest of the Call Center employees supporting Apple. The company gained a national level reputation among state and city governments for not paying a living wage. But people know when they are being taken advantage of. That fact, the high attrition rates, the insurance coverage, the UI benefits and the global demand for low wage customer support led ACS to sell and get bought by Xerox.

Xerox, the company associated with paper products in a digital world took a shot at trying to make the model work. But greed, the c Pros always on recruiting insures lots of jobs. Cons below market wages. Technical Support Representative Ohio Mar 22, Pros higher than average pay, longer lunches, working from home, very easy once you get used to it, managers are generally super nice and helpful people.

I would recommend this company ONLY to people who are either going to school, or just unemployed and need a job now. However, that is not usually the case. There's a big chunk of employees who have been working there for a long time, but still in the beginner-level positions. So the companies actual reasoning for their selections is a big huge mystery. Idk, because It doesn't make logical business sense But regardless of what the real reasoning is, it should still be FAIR!

The management was great most of the time. They were always willing to help you and teach you. It could be stressful because part of your performance was based off of customer surveys. Sometimes it was difficult to find a solution for the customer or the solution was not one that the customer wanted. If a customer has had their iPad since and they want you to fix it for free or they wanted updates and apps that the newer models use that is not available for their device.

The computer will not even give me those options. They say that you will need to position that to the customer where they will feel okay with it.

The most enjoyable part of the job was helping people. When you helped someone and they are so appreciative and I learned something everyday. You will never stop learning there. No matter how much you think you know you are always learning. Your best tools is your ability to research while providing stellar customer service.

Pros Free lunches and we could work overtime most of the time. Cons The pay was not as good as some places and the customers sometimes could be hard to deal with. Pay has slowly increased with cost of living, but the metrics and expectations set by management are sometimes unreasonable. Micromanagement is becoming more and more common in all areas of the job. These extra tasks put more workload on the employee and in some cases, cause the employee to miss goals set by the higher ups.

Advisors are asked to do way too much with the tools given to them, You're expected to meet certain metrics, which are sometimes impossible with the near constant system issues and restrictions place on advisors, Lots of things need approval by management ,which can make them take longer than the higher ups want.

Pros Paid time off after being there for a certain time. Cons Advisors are asked to do way too much with the tools given to them, You're expected to meet certain metrics, which are sometimes impossible with the near constant system issues, restrictions place on advisors.

These people work you like a slave. If you go 1 minute over break they doc your pay. Supervisors are sometimes in other countries and don't even know the policies. System issues that were out of our control started coming out of our pay. They promise advancement but it never happens.

Whenever your six months is up and you can go to a different department they come up with reasons to write you up so you can't advance just to keep you answering the same calls. Career advancement is based upon who sucks up the best not skill. I kept migraine headaches the whole year I was there. They tell you that you can go on a leave of absence and then will fire you for job abandonment. Stay clear of this place. I wouldn't wish this on my worst enemy.

The pay is ridiculous unless you live at home with your mom. I lost everything I had working here. Not enough to pay the bills. Especially when you have a supervisor that is cutting your pay for their system malfunctions. Pros Work from home. Cons Everything else. I was improperly trained. The training class does not train you well for the position you are going for.

I felt like I was hyped up with smoke and mirror to be led into a lions den to be eaten. Your supervisor is going to be the least helpful person there. The supervisors have nasty attitudes. Average Total Cash Compensation Includes base and annual incentives. Similar Job Titles:. Search Job Openings.

Tier 2 Technical Support Director. This position provides The Tier 2 Technical Support Director must be able to respond quickly to stakeholders from Tier 2 IT Technician. The work environment characteristics described here are representative of those an employee ZipRecruiter - 57 days ago. Remote Inside Technical Sales Representative. Dymax Corporation - Seattle , WA. Research customers and accounts by analyzing potential customers, assessing their tier rating Provide sales support by researching and interpreting technical requirements, and providing Manager, Technical Advising.

Procore Technologies - Remote , OR. Customer Services Rep I. Job Summary This role provides first-tier support directly to CentralSquare's customers via phone This role also escalates complex issues to an appropriate managerial or technical resource.

AV Technician- Tier 2. Support services to some of the world's largest industry leaders, delivering forward-thinking Customer satisfaction and commitment to superior quality of service are our top business priorities ZipRecruiter - 3 days ago. Submit Other Responsibilities. Conduent Incorporated provides business process services with capabilities in transaction-intensive processing, analytics, and automation in the United States and Europe. The Commercial Industries segment offers business process services and customized solutions to clients in various industries.

This segment delivers end-to-end business-to-business and business-to-customer services, including customer care, human resource management, omni-channel communications, and finance and accounting servic Are you an HR manager or compensation specialist?

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Gaining or has attained full proficiency in a specific area of discipline. Copyright Salary. Tier 2 Desktop Technician. Technical Support Engineer. Dwelo - Draper, UT. Technical Support Agent Tier Tier 2 Customer Support Representative - Pharmacy. Resmed - Remote, OR. Toggle navigation Demo. Experience CompAnalyst: Demo. Apply Now. View Career and Salary Advice. Average Base Salary Core compensation.

Average Total Cash Compensation Includes base and annual incentives. Similar Job Titles:. Search Job Openings. Tier 2 Technical Support Director. This position provides The Tier 2 Technical Support Director must be able to respond quickly to stakeholders from Tier 2 IT Technician. The work environment characteristics described here are representative of those an employee ZipRecruiter - 57 days ago. Remote Inside Technical Sales Representative.

Dymax Corporation - Seattle , WA. Research customers and accounts by analyzing potential customers, assessing their tier rating Provide sales support by researching and interpreting technical requirements, and providing Manager, Technical Advising.

Procore Technologies - Remote , OR. With more online, real-time compensation data than any other website, Salary. View the Cost of Living in Major Cities. Browse other Companies in the Business Services Industry. View conduent inc Salary. The Technical Customer Support Representative - Tier 2 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 2 documents support interactions, including details of inquiries, complaints, comments, and actions taken.

Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.

In addition, Technical Customer Support Representative - Tier 2 possesses a strong understanding of the organization's products and services.

Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Gaining or has attained full proficiency in a specific area of discipline.

Copyright Salary. Tier 2 Desktop Technician. Technical Support Engineer. Dwelo - Draper, UT. Technical Support Agent Tier Tier 2 Customer Support Representative - Pharmacy. Resmed - Remote, OR. Toggle navigation Demo. Experience CompAnalyst: Demo. Apply Now. View Career and Salary Advice. Average Base Salary Core compensation. Average Total Cash Compensation Includes base and annual incentives. Similar Job Titles:. Search Job Openings.

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IT: How To Land Service Desk Tier 2 Role?

WebTier 2 Technical Support (Former Employee) - Bakersfield, CA - November 14, Trash management and low moral, this job will drain you physically, mentally and spiritually. Not worth the meager pay and the benefits arenít great at all. Was this review helpful? Conduent insights Based on 5, survey responses Areas for improvement. Want more information about Conduentís business or solutions? See below for sales and support contact options. Please provide the following information to help us route your request to the appropriate person. Average salary for Conduent Tier 2 Technical Support in California: US$ Based on 1 salaries posted anonymously by Conduent Tier 2 Technical Support employees in California.