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The special edition of En-Contact will be released in April On-site investigations and reports started in October the team will go from Barcelona to Colombia, via Africa, with a detour by Accenture's offices. We will see how homeworkers sometimes partake to these activities, and how technology and companies such as Alcmeon, Callity, Jigsay, Tay can alleviate the most difficult aspects of the job. Can the analysis be automatized so that a human being is spared many traumatic a sight? They are suing Youtube and Facebook or ask their employers, such as Accenture, Majorel, Sama, to pay them better or to adress effectively their mental health issues.
Daniel Motaung, Chris Gray, Jane Doe, Thierry Breton, here are some of the people, famous or not, whose legal actions, statements or recent decisions will favour or compromise the development of companies specialized in content moderation: Accenture, Atchik, Collabera, Majorel, Outsourcia via its subsidiary Scemi , Sama, Teleperformance, Webhelp etc.
Many call centres and community management experts have created specialized divisions. This is necessary because a skillful combination of tools, processes and moderator protection measures is required to tackle this fast-growing and complex activity.
Daniel Motaung, former moderator at Sama formerly Samasource a Kenyan BPO specialist that collaborates with Meta, has sued his employer and its sponsor for slavery and human trafficking.
Sama, which describes itself as an "ethical AI company," fired Daniel in after he tried to form an union to obtain better wages and working conditions. The former moderator is being defended by Foxglove, a London-based law firm. In one of the most significant accusations, Daniel states that Sama and Meta place misleading job ads on social networks where the real nature of the job and the name of the employer are not mentioned and described. Meta has done everything to try to have its name removed from the complaint filed in court.
Sama, which is based in San Francisco, is hiring and appears to be looking, according to its website, for a Wellbeing Coach, in Nairobi, Kenya. In a letter posted on social networks, the signatories said: "talk is cheap, action matters. Unfair pay is a problem you can fix today.. Let there be change is the slogan and the base-line used by the company. Engage the change » write these content moderators paid less than 2 dollars a day.
Majorel, which recently gave up to merge with Sitel, and collaborates with TikTok, has been also recently described in the Anglo-Saxon press as an employer with little regard for the working conditions offered to its moderators.
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